Category: Payments Industry
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When investigating a spike in card declines, the first instinct for many payments analysts and product managers is to check the decline response codes. Terms like “Insufficient Funds”, “Do Not Honor”, and “Transaction Refused” are now part of the shared language across the payments industry. Even senior leaders often ask, “Which response code is spiking?”…
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When I joined PayPal in 2014, I was new to the payments industry—but not new to analytics. I had been working in data analytics for over a decade, so when I was asked to analyze approval rate trends and transaction declines in Brazil, I expected it to be a fairly straightforward task. After all, most…